What do I do if my payments are failing?

If you're purchasing a new subscription and we`re not able to bill you, you`ll lose your grace period access, and you`ll need to try the purchase again.

Follow these steps to cover all the bases:
  1. Be sure you`re using an accepted payment method.
  2. Be sure everything is OK with your bank. They might be declining the payment.
  3. Try the payment again. 
  4. Try a different payment method.
If you're already subscribed, and your payments start to fail

1.Check out our reasons why payments fail and make sure everything is all good with your payment method. You can contact your bank for help with this.

2. If nothing`s wrong with your payment method, wait to see if the payment comes through on the next payment attempt.
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