If your activation email is failing, you can request a new activation email by following these steps:
- head to our support page.
- Choose 'Login & Activation' as the request type.
- Choose either 'I didn't receive my activation email' or 'My activation email isn't working' as the main issue.
- Enter the email address you used to register to ToneGym and press the 'Send' button.
- Check your email inbox and follow the steps shown in the new activation email.
- Make sure you enter the correct email. If you still aren't receiving the activation email, you might be using the wrong email address.
- Make sure you're not mixing up your ToneGym and SoundGym accounts.
If you still can't activate your account contact our support.