Wow, I just discovered that when playing Notationist, if you have your piano attached C4 corresponds with unison, D4 with 2ed, E4 with 3rd and so on. I was always struggling with the mouse to click the correct difference on time.
I had some problems with my old MIDI controller years ago, as ToneGym started implementing this feature progressively. If you add OS and browser constant updates, and hardware slowly getting obsolete (as my controller was during that period of time), anything can happen!
What I suggested was getting in touch with the support team via submitting a ticket (once you have checked FAQ section up and found no useful info, which you did). In the form you'll be asked to fill you can explain in detail what the problem is, and provide information about your controller, browser, computer... Staff will reply as soon as they are able, and they'll do their best to help and find a solution.
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